Due to COVID-19, we are currently providing services curbside.
When you arrive for your appointment please stay in your vehicle and call the office at 860-434-8387. A technician will then come out and bring your pet into the office.
Please stay in the parking lot. The doctor and technician will call you at the number you provide. Check that it is on and not on silent.
High Call Volume Alert:
Due to high call volume, you may be bumped to an inactive voicemail when calling during peak hours. If you call during business hours and are put through to a voicemail, please try calling back in 5 minutes, this voicemail is not monitored.
At Old Lyme Veterinary Hospital, we strive to provide a happy, stress-free visit for your pet. However, going to the vet can be a nervous experience for your pet due to strange smells, sights, and sounds.
To help your pet feel at ease, we continually assess your pet's body language and reactions to stimuli (including handling, injections, and treatments). These assessments help us work with your pet at the appointment, and even to begin planning for future appointments. Our staff uses the Algorithm for Handling Patients, developed by Colleen S. Koch, DVM. From her article A low-stress handling algorithm: Key to happier visits and healthier pets:
"This algorithm outlines assessing body language, initiating contact, reassessing body language, and readjusting based on the patient's response every time the environment changes and with each interaction with the veterinary team. Being cognizant of your patient's emotional state will help you build a better relationship with both your clients and patients, thus increasing patient well-being, client compliance and job satisfaction for the entire veterinary staff."
To help explain this concept, we've included Dr Koch's visual algorithm below. To read her full article explaining the algorithm, please visit the following link: https://www.dvm360.com/view/low-stress-handling-algorithm-key-happier-visits-and-healthier-pets
If you have any questions, please contact us. We look forward to working with your pet!
Algorithm for Handling Patients