General Frequently Asked Questions
Here are some questions that we are frequently asked. If you have additional questions that aren't covered here please feel free to give us a call at (860) 434-8387, or email us at firstname.lastname@example.org.
- What are the Hospital hours?
Please see our hospital hours page for the most up to date information.
- Do I need to have an appointment?
Yes, patients are seen by appointment only. You can call our hospital at (860) 434-8387 to schedule an appointment, or request an appointment through your PetSite.
- What forms of payment do you accept?
We accept Cash, Check, Mastercard, Visa, American Express, Discover, and CareCredit.
- Can I make payments on a plan?
Payment in full is required at the time of service.
- At what age can I have my pet spayed or neutered?
Spaying or neutering can be done at approximately 5 to 6 months of age, though this may vary based on breed. Your pet must be given an exam prior to surgery to help determine whether your pet is healthy enough to undergo the surgical procedure. Current vaccinations are required at the time of surgery. A pre-anesthetic blood screen is highly recommended prior to undergoing anesthesia and surgery, and in some cases may be required.
- What is the pre-anesthetic blood screening?
This is a blood test that is run here in the clinic prior to surgery. It tests the organ functions, blood counts and clotting function of your pet. The pre-anesthetic blood screening is done to assure safety during surgery and the ability to heal following surgery.
- How long do the sutures stay in after my pet's surgery?
Procedures involving sutures require them to be removed in 10-14 days following the surgery.
- Is it a good idea to let my pet have at least one litter?
No, there is no advantage to letting your pet have one litter. However there are plenty of advantages to having your pet spayed or neutered. These advantages include decreasing the chances of breast tumors later in life, decreasing the chance of cystic ovaries and uterine infections later in life, decreasing the desire to roam the neighborhood, decreasing the incidence of prostate cancer later in life, helping prevent spraying and marking, and also decreases the surplus of unwanted puppies and kittens.
- Do you board pets?
We do not board pets, as we do not have staff on-site 24/7.
- Are you accepting new clients?
Yes, we are currently accepting new clients. Due to the volume of appointments we are seeing, new clients will be booked for our first open appointment. These generally book 1-2 weeks out. If your pet is experiencing a medical emergency and we have not seen you before, please refer to our page on local emergency services.
- Can I order my prescriptions online?
Yes! If you are a current client with us and would like to order your prescriptions online, please see our online pharmacy VetSource. You can also give us a call or email us, and we'll set you up with an account.