Appointment Policy
To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.
For your convenience, drop-off appointments are available. A 'drop off' means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually we will ask you to drop off sometime in the morning so our doctors can examine the patient between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, they will give you a call to go over the diagnosis and to give you discharge instructions.
For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.
Payment Policy
We require full payment at the time that services are rendered. We may require a deposit on hospitalized patients. We will estimate the costs of necessary medical care in advance. These recommendations may change based on patient response and diagnostic results. Daily updates of costs for hospitalization are available by request. A doctor's consultation is needed prior to preparing a written estimate of charges for all but basic well pet services.
For your convenience, we accept Visa, MasterCard, Discover, American Express, Citi Health Card, Debit Cards, cash and personal checks. We require a driver's license number for checks.
Patient Arrival Policy
For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.
Cats generally prefer non-see-through carriers. Please keep cats in their carriers. For most cats this will minimize anxiety.
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